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Help Desk Services

 

Our customer-oriented Help Desk services include server, network desktop, maintenance and VMware support to meet client specific technical support needs. Our technical support team comprises of experienced professionals who are currently supporting some of the best organizations in the US. They’ve been handpicked for all our assignments and to monitor, control, implement and review client approved processes.

 

Each personnel has at least four years of technical support experience in troubleshooting both hardware and software issues, network administrator skills for providing desktop support, support for office or proprietary applications and even for connectivity, printers, etc. They’ve a good understanding of our clients’ businesses and are constantly working towards enhancing the user support experience.

 

Some of the main features of our Help Desk services include:

  • A State-of-the-art ticketing system for users to track the assistance they seek
  • A Help Desk Hotline that users can call directly. Our Turn Around Time (TAT) is 30 minutes
  • Remote shadowing requests for users using a wide array of remote access tools
  • A Help Desk Support Center where users can email us
  • Monthly Help Desk and Phone Reports to help you track your IT expenditure and performance

In addition, we will assign an experienced Account Manager to fully manage your PPC campaign so that your advertising dollars are well spent and your goals met.

Server Support: We provide remote server support for the installation, monitoring and configuration of different application and services on Windows-based servers. A few services we offer in this domain of expertise include – Server Installation, Configuring Active Directory, IIS, DNS, DHCP, DFS and various other applications.

Exchange Support: We aid the process of configuration and management of the Exchange Server 2000/2003 that includes user creation, deletion, modifications, replication, etc. We’ve extended our support to public folders and a lot of different websites.

Network Support: Network support includes remote monitoring and LAN troubleshooting and the configuration and management of Cisco Pix and Cisco ASA firewalls.

Virtualization Support: Microsoft and VMware Virtual Appliance configuration and management, support on VMware ESX 3.5 version including the creation and management, troubleshooting and maintenance of virtual servers, performing P2V and V2V migrations using either the standalone convertor tool or VMotion, etc defines our repertoire of virtualization support. We also help configure HA and offer resource allocation management and monitoring services.

Desktop/Helpdesk Support: We believe in assisting you whenever possible using a wide array of remote access tools. As part of our client support program, we also have a ticket system as part of our Helpdesk support program. These two support systems work in tandem to help you troubleshoot issues related to various desktop applications.

Webhosting Support: We are actively involved in both managing as well as supporting shared and dedicated webhosting. We are associated with various vendors across the globe. As part of our webhosting support services we also keep the necessary information updated and our miscellaneous tasks include managing DNS changes, Email setup and related troubleshooting.