| Frequently Asked Questions (FAQs) |
| Q: What is Business Process Outsourcing? |
| A: Business Process Outsourcing, or BPO, involves the migration of services to an external provider. BPO includes operations such as call centers, finance and accounting, human resources, and transaction processing. |
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| Q: What are the benefits of using BPO in India? |
| A: The most obvious benefit of using BPO is the low cost. India is home to the largest educated English-speaking population in the world. Also, the geographical location of India makes it optimal for a 24x7 operation. The time difference between India and the US is about 12 hours. |
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| Q: Where is the offshore work going? |
| A: The five countries that are emerging as offshore leaders are India, the Philippines, Canada, Ireland, and Russia. Canada and Ireland have the highest average programmer salaries (which translates into the lowest potential savings for you), while the Philippines, Russia, and India are the lower cost alternatives. |
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| Q: Why is India dominating the off shoring market? |
| A: As the leading destination for off shoring services, India’s favorable wage differentials and large, high-quality, English-speaking talent pool are driving India’s emergence as a global outsourcing hub.What makes India unique from other off shoring destinations is its educational system, which produces about 250,000 Engineering and Computer Science graduates, and more than 2 million other graduates, most of whom speak very good English.India’s BPO industry is expected to increase to more than $21 billion by 2008. Revenues from the export of India’s BPO services are expected to increase from 19% in 2002 to 27% by 2008. |
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| Q: What should I know about the city of Hyderabad? |
| A: Hyderabad is the cleanest city in India and provides a better quality of life for our employees. Hyderabad is bolstered by a strong, industry-friendly government that supports the BPO industry and efforts to make the city more attractive to more companies. |
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| Q: What are the risks to consider when deciding on an offshore location? |
| A: Offshore location risk factors include: |
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| Q: How does Talent Gurus address these issues? |
| A: We understand that there are risks in any new business venture; however, our years of experience in the staffing industry and in using resources located offshore will minimize any risk factors. We have successfully implemented and continued to use an offshore office located in Hyderabad, India using many technological and communication tools. Talent Gurus is an independent business unit of Sai People Solutions, Inc., which has been in business since 1984 and is ISO 9001:2000 certified. |
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