| BPO in Action: How Communication Technology Works |
| Talent Gurus uses various communication technology tools that will allow you to keep your business on track. We use a wide array of software that allows secure transfer of documents and files, remote sharing of desktops, data reception, and audio conferencing. |
| We use the following software and technological tools to communicate with our clients: |
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PC Anywhere and Microsoft Net Meeting for the remote sharing of desktops.
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File Transfer Protocol (FTP) access for file transfer of various documents and files.
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Instant Messenger and email access for communications.
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Virtual Private Network (VPN) setup and configuration as required for secure data sharing and communications.
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Voice Over IP (VOIP) for clear data reception and audio conferencing.
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| Procedural Steps for Creating the VPN Secure Tunnel |
| Requirements Analysis |
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| Router Configuration |
| After obtaining the required configuration information, login to Talent Gurus’ Cisco router, enter configuration mode, and enter the correct IOS commands to implement the VPN tunnel. The customer will likewise enter configuration mode on their Cisco router, and will enter the correct IOS commands to implement the VPN tunnel on his end. |
| VPN Testing |
| After all configurations have been completed, Talent Gurus will test the VPN tunnel with the client to ensure that data packets are flowing correctly in both directions, and that the VPN tunnel is remaining up and stable. |
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